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FAQ

Most of our clients always come with challenges on various needs with these FAQs we hope you will find answers to your questions, dont hesitate to reach out to our customer support if you questions are not included yet.

What is your shipping policy?

You should expect to have your order within [5] business days after shipment (depending. on selected shipments, and if items are currently in stock). You can track your order status by clicking 👉 here. If you have any further questions about our shi

Where do you ship?

Currently, Nutr ships to the US only at the moment. We will be open up for international orders soon.

What’s the voltage and watts?

110 voltage for North American users. If you are located outside of the North America, you may purchase a converter for your local voltage (usually 220-240v). 400 watts for single-serving size (350ml), 600 watts for family size (600ml).

Will I need to soak the nuts/seeds overnight?

The Nutr Machine works perfectly without soaking nuts or seeds overnight. The blade and motor inside are very powerful, so you can enjoy rich nut milk without any hassle. However, if you do want to pre-soak your nuts for creamier and frothier milk, N

Do I have to use the “hot” function for soy milk?

Yes, soy milk must be heated to 212 degrees Fahrenheit to be safely consumed. The Nutr Machine’s hot setting is enabled for this purpose! It is the only base ingredient that must be heated to this temperature for safe consumption

Is Nutr dishwasher safe? How do I clean it?

The machine is not dishwasher safe, however, the Nutr Machine has a convenient self-cleaning feature. Simply add water and a drop of dish soap to the machine, select the self-clean setting, and let it run. It will clean itself, saving you time and ef

Is warm nut milk okay to drink?

Yes! Warm nut milk is a delicious treat on a chilly day, and can be used for any nut milk blend. Also great to use for warm beverages, like coffee or tea!.

How long is the milk good for?

Milk made from the Nutr Machine typically lasts about 3 to 5 days in the refrigerator when stored in an airtight container. Just like other homemade nut milks, it may naturally separate over time, so be sure to shake it before each use. Always check

Does it matter what kind of oats I use in the Nutr?

Nope. You may use old fashioned or quick oats. We recommend using cold water since hot water may make the oat milk have a slimy consistency.

What if I have a defective product?

Oh no! That is something we would love to fix for you with our 1-year warranty. Please send us a video to show the issues of the machine and we can evaluate on the back end.

How do I pick the right size?

Single serving 350ml - makes 1-2 cups at a time. Family size 600ml - makes 3-4 cups at a time

Can I use any individual or mixed nuts in the Nutr Machine?

Absolutely! You can use any nut, seed, or grain to create a milk variety. Or mix and match your favorites! Some of our favorites are::. - Almond. - Cashew. - Oat. - Soybean (which must be done on the Hot setting). - Coconut. - Walnut. - Rice  (which

Will I need to strain the milk before drinking it?

There is a small amount of pulp after each blend, you can choose to drink the pulp (very nutritious!) or without. You can even use and repurpose the pulp for additional recipes. If you choose to filter out the pulp, we have provided an external strai

Can I use the Nutr Machine for other uses beyond simple nut and plant-based milks?

Yes, you can! We have a variety of fun beverage and smoothie recipes available on our Recipe page for inspiration. Get creative with hot and cold recipes, and with the water boil feature - this can be used as an alternative to an electric tea kettle!

Is it really just nuts and water to make nut milk?

It really can be. Many plant-based milks can simply be those 2 ingredients, however we often add a touch of salt, or a natural sugar source like dates or vanilla to give it subtle flavor. We encourage Nutr users to get creative and report back with p

My product shows some discoloration, what should I do?

The recommendation is to use baking soda, dish soap with vinegar, and scrub the inside of the machine /strainer.

How to file a claim if my order is missing?

What is Order Protection?. OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. If something goes wrong d