What if my package gets lost or arrives damaged?Updated 10 months ago

Lost / Damaged packages

At Nutr, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved.

To protect your order, make sure Order Protection is toggled on in your cart.

OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items.

If you have any additional questions, please report to our customer support team at [email protected] within 48 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.